{"id":1982,"date":"2022-09-27T02:04:25","date_gmt":"2022-09-27T02:04:25","guid":{"rendered":"https:\/\/demo.7iquid.com\/carmelina\/?page_id=1982"},"modified":"2026-03-10T07:57:47","modified_gmt":"2026-03-10T06:57:47","slug":"terms-condition","status":"publish","type":"page","link":"https:\/\/hotelaura.cz\/en\/terms-condition\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"
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\n \u00da\u010cASTN\u00cdCI SMLUVN\u00cdHO VZTAHU <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Spole\u010dnost Hotel Aura Praha s.r.o. se s\u00eddlem na adrese Kosteleck\u00e1 819\/67 196 00 Praha 9, registrov\u00e1na pod identifika\u010dn\u00edm \u010d\u00edslem 27184421, spole\u010dnost je zaps\u00e1na do obchodn\u00edho rejst\u0159\u00edku veden\u00e9ho u M\u011bstsk\u00e9ho soudu v Praze v odd\u00edle C, vlo\u017ece 102710, (d\u00e1le jen jako \u201eHotel\u201c)<\/p>\n \t <\/div>\r\n <\/div>\r\n

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objednatel \u2013 jako fyzick\u00e1 \u010di pr\u00e1vnick\u00e1 osoba
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Tyto podm\u00ednky plat\u00ed obecn\u011b pro v\u0161echny hotelov\u00e9 Hosty a Agentury i ostatn\u00ed subjekty, se kter\u00fdmi nen\u00ed sjedn\u00e1na p\u00edsemn\u00e1 smlouva o poskytov\u00e1n\u00ed slu\u017eeb.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n REZERVACE UBYTOV\u00c1N\u00cd A SLU\u017dEB <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Rezervace ubytov\u00e1n\u00ed a dal\u0161\u00edch slu\u017eeb v Hotelu a potvrzen\u00ed t\u00e9to rezervace ze strany hotelu je mo\u017en\u00e9 pouze p\u00edsemn\u011b, emailem, p\u0159\u00edpadn\u011b v rezerva\u010dn\u00edm syst\u00e9mu.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Rezervace se pova\u017euje za platnou a z\u00e1vaznou v p\u0159\u00edpad\u011b, \u017ee Hotel p\u00edsemn\u011b potvrd\u00ed Hostovi provedenou rezervaci, nebo host obdr\u017e\u00ed automatick\u00e9 emailov\u00e9 potvrzen\u00ed generovan\u00e9 p\u0159\u00edslu\u0161n\u00fdm online rezerva\u010dn\u00edm syst\u00e9mem.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Rezervace je dokon\u010dena \u00fahradou ubytov\u00e1n\u00ed v hotovosti, platebn\u00ed kartou, nebo bankovn\u00edm p\u0159evodem, p\u0159\u00edpadn\u011b uhrazen\u00edm sjednan\u00e9 z\u00e1lohy ve v\u00fd\u0161i objednan\u00e9ho ubytov\u00e1n\u00ed a slu\u017eeb. Mohou b\u00fdt stanoveny individu\u00e1ln\u00ed podm\u00ednky.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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V p\u0159\u00edpad\u011b, \u017ee Hotel nebo Host nespln\u00ed podm\u00ednky, kter\u00e9 jsou uvedeny v bodu 3., Hotel nemus\u00ed ubytov\u00e1n\u00ed a slu\u017eby poskytnout.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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\u00dadaje, kter\u00e9 jsou uvedeny na potvrzen\u00ed rezervace jsou z\u00e1vazn\u00e9 pro ob\u011b strany.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n CENY, STORNOVAC\u00cd A PLATEBN\u00cd PODM\u00cdNKY <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n (1).<\/span>\r\n \t
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Cena je uvedena za zvolen\u00fd a hotelem potvrzen\u00fd po\u010det osob pokoj a noc.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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V cen\u011b ubytov\u00e1n\u00ed je zahrnuto DPH v z\u00e1konn\u00e9 v\u00fd\u0161i. M\u011bstsk\u00fd poplatek nen\u00ed zahrnut v cen\u011b ubytov\u00e1n\u00ed. Tento poplatek Host uhrad\u00ed na recepci Hotelu. V\u00fd\u0161e m\u011bstsk\u00e9ho poplatku je ur\u010dena vyhl\u00e1\u0161kou Hlavn\u00edho m\u011bsta Prahy.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Zru\u0161en\u00ed potvrzen\u00e9 rezervace je mo\u017en\u00e9 u\u010dinit rovn\u011b\u017e pouze p\u00edsemnou formou, tedy emailem. P\u0159esn\u00fd zp\u016fsob zru\u0161en\u00ed rezervace je dan\u00fd rezerva\u010dn\u00edm syst\u00e9mem, kter\u00fd byl pro rezervaci vyu\u017eit, stornopoplatky mohou b\u00fdt aplikov\u00e1ny.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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P\u0159i zru\u0161en\u00ed rezervace, kter\u00e1 byla zad\u00e1na p\u0159es extern\u00ed poskytovatele (nap\u0159. booking.com) je nutn\u00e9 rezervaci zru\u0161it takt\u00e9\u017e p\u0159es tohoto poskytovatele zp\u016fsobem, kter\u00fd poskytovatel vy\u017eaduje a za podm\u00ednek rezervace, stornopoplatky mohou b\u00fdt aplikov\u00e1ny.<\/p>\n \t <\/div>\r\n <\/div>\r\n

\r\n (5).<\/span>\r\n \t
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Storno podm\u00ednky: Ka\u017ed\u00e1 jednotliv\u00e1 rezervace m\u00e1 individu\u00e1ln\u011b stanoven\u00e9 storno podm\u00ednky. Poplatek za zru\u0161en\u00ed rezervace, \u010di pozdn\u00ed storno rezervace je \u00fa\u010dtov\u00e1no dle storno podm\u00ednek platn\u00fdch pro konkr\u00e9tn\u00ed rezervaci.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Zm\u011bna rezervace, tj. p\u0159esun objednan\u00fdch slu\u017eeb na jin\u00fd term\u00edn je pova\u017eov\u00e1n za zru\u0161en\u00ed p\u016fvodn\u00ed rezervace a \u0159\u00edd\u00ed se stejn\u00fdm re\u017eimem jako zru\u0161en\u00ed rezervace.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Ubytov\u00e1n\u00ed je mo\u017en\u00e9 uhradit v hotovosti nebo platebn\u00ed kartou, a to v korun\u00e1ch \u010desk\u00fdch, p\u0159\u00edpadn\u011b v EUR.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Podle z\u00e1kona o evidenci tr\u017eeb je prod\u00e1vaj\u00edc\u00ed povinen vystavit kupuj\u00edc\u00edmu \u00fa\u010dtenku. Z\u00e1rove\u0148 je povinen zaevidovat p\u0159ijatou tr\u017ebu u spr\u00e1vce dan\u011b online, v p\u0159\u00edpad\u011b technick\u00e9ho v\u00fdpadku pak nejpozd\u011bji do 48 hodin.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Hotel si vyhrazuje pr\u00e1vo p\u0159edb\u011b\u017en\u00e9 p\u0159edautorizace karty Hosta, a to a\u017e do v\u00fd\u0161e celkov\u00e9 \u010d\u00e1stky za ubytov\u00e1n\u00ed.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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V p\u0159\u00edpad\u011b nedojezdu hosta je rezervace stornov\u00e1na a Hotel je opr\u00e1vn\u011bn \u00fa\u010dtovat \u010d\u00e1stku ve v\u00fd\u0161i objednan\u00e9ho ubytov\u00e1n\u00ed na cel\u00fd pobyt Hosta.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n PR\u00c1VA A POVINNOSTI HOSTA <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Host m\u00e1 pr\u00e1vo u\u017e\u00edvat rezervovan\u00fdch prostor a jejich vybaven\u00ed, stejn\u011b tak jako vybaven\u00ed spole\u010dn\u00fdch prostor<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Host je odpov\u011bdn\u00fd za v\u0161echny \u0161kody zp\u016fsoben\u00e9 v pokoji b\u011bhem pobytu a souhlas\u00ed s t\u00edm, \u017ee uhrad\u00ed p\u0159\u00edpadn\u00e9 n\u00e1klady na opravy, v\u00fdm\u011bny nebo zvl\u00e1\u0161tn\u00ed \u010di\u0161t\u011bn\u00ed. V\u00fd\u0161e \u00fahrady bude ur\u010dena hotelem.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Host je povinen ve\u0161ker\u00e9 z\u00e1vady a p\u0159\u00edpadn\u00e9 nedostatky reklamovat bezodkladn\u011b b\u011bhem sv\u00e9ho pobytu v hotelu, aby mohla b\u00fdt sjedn\u00e1na n\u00e1prava.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Host je povinen nejpozd\u011bji v den p\u0159\u00edjezdu p\u0159ed poskytnut\u00edm ubytov\u00e1n\u00ed uhradit n\u00e1klady spojen\u00e9 s vyu\u017eit\u00edm slu\u017eeb Hotelu, v\u010detn\u011b dopl\u0148kov\u00fdch slu\u017eeb, nebylo-li dohodnuto jinak. V p\u0159\u00edpad\u011b neuhrazen\u00ed \u010d\u00e1stky je Hotel opr\u00e1vn\u011bn \u00fa\u010dtovat odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku z platebn\u00ed karty hosta, a to kdykoliv i po odjezdu hosta.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Doba p\u0159ihl\u00e1\u0161en\u00ed do hotelu je od 14:00 v den p\u0159\u00edjezdu. D\u0159\u00edv\u011bj\u0161\u00ed p\u0159ihl\u00e1\u0161en\u00ed je mo\u017en\u00e9 pouze po dohod\u011b s Hotelem a za poplatek Doba odhl\u00e1\u0161en\u00ed je do 10:30 v den odjezdu. Pozdn\u00ed odhl\u00e1\u0161en\u00ed je mo\u017en\u00e9 po dohod\u011b s hotelem a za poplatek.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Cel\u00fd hotel je neku\u0159\u00e1ck\u00fd. Poru\u0161en\u00ed tohoto na\u0159\u00edzen\u00ed a kou\u0159en\u00ed v pokoji \u010di prostor\u00e1ch hotelu oprav\u0148uje Hotel, aby Hostovi na\u00fa\u010dtoval pen\u00e1le ve v\u00fd\u0161i 500 EUR za vy\u010di\u0161t\u011bn\u00ed pokoje \u010di prostor Hotelu. Kou\u0159en\u00ed je mo\u017en\u00e9 pouze na balk\u00f3nech a p\u0159ed Hotelem na m\u00edst\u011b k tomu vyhrazen\u00fdm. V p\u0159\u00edpad\u011b neuhrazen\u00ed \u010d\u00e1stky je Hotel opr\u00e1vn\u011bn \u00fa\u010dtovat odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku z platebn\u00ed karty hosta.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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V rozmez\u00ed od 22:00 a 6:00 je doba no\u010dn\u00edho klidu. Chov\u00e1n\u00ed, kter\u00e9 vede k ru\u0161en\u00ed ostatn\u00edch host\u016f v dob\u011b no\u010dn\u00edho klidu, je p\u0159\u00edsn\u011b zak\u00e1z\u00e1no (zahrnuje hlasit\u00fd poslech hudby, k\u0159ik v pokoj\u00edch, chodb\u00e1ch a dal\u0161\u00ed ru\u0161iv\u00e9 chov\u00e1n\u00ed). V p\u0159\u00edpad\u011b v\u00e1\u017en\u00e9 poru\u0161en\u00ed tohoto pravidla je host povinen uhradit hotelu smluvn\u00ed pokutu a\u017e do v\u00fd\u0161e 400 EUR dle po\u017eadavku hotelu nebo, v nutn\u00fdch p\u0159\u00edpadech, volat policii.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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Psi mohou b\u00fdt ubytov\u00e1ni na z\u00e1klad\u011b potvrzen\u00ed Hotelu za poplatek 150 CZK\/den. Jin\u00e1 zv\u00ed\u0159ata v hotelu bez v\u00fdslovn\u00e9ho p\u00edsemn\u00e9ho souhlasu hotelu ubytov\u00e1na b\u00fdt nesm\u00ed. P\u0159\u00edpadn\u00e1 zne\u010di\u0161t\u011bn\u00ed a po\u0161kozen\u00ed za\u0159\u00edzen\u00ed pokoje zv\u00ed\u0159etem je povinen uhradit host, a to na z\u00e1klad\u011b vy\u010d\u00edslen\u00ed hotelu, nejpozd\u011bji do ukon\u010den\u00ed ubytov\u00e1n\u00ed hosta na hotelu.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n PR\u00c1VA A POVINNOSTI HOTELU <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n (1).<\/span>\r\n \t
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Hotel je povinen pro Hosta zajistit ubytov\u00e1n\u00ed na z\u00e1klad\u011b p\u0159edem dohodnut\u00fdch slu\u017eeb, kter\u00e9 odpov\u00eddaj\u00ed standardu Hotelu.<\/p>\n \t <\/div>\r\n <\/div>\r\n

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V p\u0159\u00edpad\u011b, \u017ee Hotel nem\u016f\u017ee z objektivn\u00edch d\u016fvod\u016f, p\u0159\u00edpadn\u011b z d\u016fvodu vy\u0161\u0161\u00ed moci Hosta ubytovat na z\u00e1klad\u011b p\u0159edem vytvo\u0159en\u00e9 a potvrzen\u00e9 rezervace, Hotel m\u00e1 povinnost zajistit pro Hosta adekv\u00e1tn\u00ed ubytov\u00e1n\u00ed v jin\u00e9m ubytovac\u00edm za\u0159\u00edzen\u00ed stejn\u00e9, \u010di vy\u0161\u0161\u00ed kategorie.<\/p>\n \t <\/div>\r\n <\/div>\r\n

\r\n (3).<\/span>\r\n \t
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Hotel je opr\u00e1vn\u011bn zadr\u017eet v\u011bci ve vlastnictv\u00ed hosta, a to a\u017e do \u00fapln\u00e9ho vyrovn\u00e1n\u00ed v\u0161ech pohled\u00e1vek hotelu v\u016f\u010di hostovi.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\n\t\t\t<\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n
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\n Z\u00c1V\u011aRE\u010cN\u00c1 USTANOVEN\u00cd <\/h3>\n <\/div>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n (1).<\/span>\r\n \t
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Tyto podm\u00ednky jsou platn\u00e9 od 1.1.2021 a Hotel si vyhrazuje pr\u00e1vo jejich zm\u011bn a Host je povinen se \u0159\u00eddit t\u011bmito aktu\u00e1ln\u00edmi podm\u00ednkami.<\/p>\n \t <\/div>\r\n <\/div>\r\n

\r\n (2).<\/span>\r\n \t
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Hotel shroma\u017e\u010fuje osobn\u00ed \u00fadaje Hosta pouze po dobu nezbytn\u011b nutnou do ukon\u010den\u00ed poskytov\u00e1n\u00ed sjednan\u00fdch slu\u017eeb a tyto \u00fadaje neposkytuje dal\u0161\u00edm osob\u00e1m.<\/p>\n \t <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

To ensure that this Hotel has publicness (is accepted by public) and provides a safe and comfortable stay to guests, the following rules need to be followed: Not abiding by these rules may lead to cancellation of stay and\/or refusal to use the hotel facilities. Further, if you happen to damage any equipment or fixtures […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1982","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/pages\/1982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/comments?post=1982"}],"version-history":[{"count":4,"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/pages\/1982\/revisions"}],"predecessor-version":[{"id":20697,"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/pages\/1982\/revisions\/20697"}],"wp:attachment":[{"href":"https:\/\/hotelaura.cz\/en\/wp-json\/wp\/v2\/media?parent=1982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}